An AI Receptionist That Answers Every Call

AI Receptionist and AI Call Center Operator — One Service

The two names describe the same technology used at different scale: an AI receptionist front-desks a single business line, while an AI call center operator handles higher volume across a team. We deploy one system and configure it for whichever you need. It is a voice agent that talks to your customers on the phone, naturally and without scripts that sound robotic. It answers incoming calls, understands what the caller wants, and completes the task: booking a table, checking a reservation, answering opening hours, taking an order, or routing an urgent call to a human. It works at 3 a.m., during your busiest lunch service, and when all your staff are already on other lines.

Inbound and Outbound Calls

Inbound: every call is answered on the first ring, no hold music, no lost enquiry. Outbound: the AI operator can call customers to confirm reservations, follow up on quotes, remind clients about appointments, or run a survey campaign. You decide when it calls, who it calls, and what it says.

Built for Restaurants, Hotels, and Call Centers

Restaurants use it to take bookings during service, when nobody has a free hand for the phone. Hotels use it for room enquiries, check-in questions, and confirming arrivals. Call centers use it to absorb the repetitive first-line volume so human agents handle only the calls that genuinely need a person. The same technology, configured differently for each business — and we configure it for yours.

Connected to Your CRM and Existing Tools

The operator does not live in a silo. It writes into your CRM, reads your reservation system, checks live availability, and creates records for every conversation. It can connect to booking platforms, ticketing systems, ERP, calendars, and internal databases, so the call turns into an action in the systems you already use — not a note somebody has to retype later. The tightest integration is with Stolio, the restaurant reservation system, which we build ourselves — there a call changes the booking directly, with no step in between.

Speaks Your Customers' Language

Czech, English, German, Italian, Slovak, Spanish, and more — including switching language mid-call when the caller does. For businesses in Prague serving international guests, this alone removes a large share of missed and misunderstood calls.

We Build It For You

This is not a self-service product you configure alone. We map your call flows, write and tune the agent's behaviour, connect it to your systems, test it against real scenarios, and stay responsible for it in production. If your use case is unusual, we build a custom solution around it rather than forcing your process into a template.

What is the difference between an AI receptionist and an AI call center operator?

They are the same underlying technology at different scale. An AI receptionist typically answers one business line — greeting callers, booking, and routing. An AI call center operator handles higher call volume, outbound campaigns, and deeper CRM integration. We configure the same system for either.

Will callers know they are talking to an AI?

The voice is natural, but we recommend transparency and configure the agent to state it is a virtual assistant. In practice callers care that the call is answered immediately and their request is handled correctly.

What happens if the AI cannot handle a call?

It transfers to a human. We define the escalation rules together — unusual requests, complaints, VIP callers, or anything the agent is unsure about get routed to your team with the context already collected.

Which languages does it support?

Czech, English, German, Italian, Slovak, and Spanish are standard, and more can be added. The agent can also switch language mid-conversation when the caller does.

Can it work with our reservation system or CRM?

Yes. Integrating with your CRM, booking platform, calendar, or internal database is part of every deployment — the point is that a call becomes a record and an action in the systems you already run.

How long does it take to set up?

Most deployments go live within 2-4 weeks, depending on how many call scenarios and integrations are involved. We start with the highest-volume call type and expand from there.

How much does an AI call center operator cost?

Pricing depends on call volume, number of languages, and the systems we integrate with. There is a setup project plus ongoing running costs. We give a fixed quote after a free consultation about your call flows.

Can it make outbound calls too?

Yes. Reservation confirmations, appointment reminders, quote follow-ups, and survey campaigns are common outbound uses. You control the calling list, timing, and script.

Do we need to replace our current phone system?

Usually not. In most cases we connect the AI operator to your existing number and telephony setup so nothing changes for your customers.